FAQ

How to Place an Order

Orders can be placed on our website 24 hours a day, 7 days a week. If you have any questions prior to ordering we welcome you to contact our customer service department to talk with our knowledgeable customer service representatives at 1.888.544.8766 or shop@firstarsports.com.

Payment Options

We accept Visa, MasterCard, PayPal, Debit Visa and Mastercards are welcome but before making any large purchase, you may want to check with your card issuer to make sure you do not exceed your card’s daily or transactional limit. Please contact our team sales department for all purchase order inquiries. Gift Cards may also be used towards payment.

Order Verification

All orders placed through FIRSTAR are subject to our verification process for order accuracy and authorized valid payment. For security reasons, we may contact you via email or phone requesting additional information to validate your order.

In order to guard against fraudulent activity, FIRSTAR must verify the bill to and ship to address. Please be sure to provide your exact billing address and phone number (the address and phone number your credit card issuer has on file). Incorrect information will cause a delay in the processing time of your order and we may refuse your order.

Order Confirmation

You will also receive an order confirmation via email after completing your order online or by phone. An email address is required so that we may keep you informed on the status of your order. Please recognize that your ISP or email client may have a filter that is preventing the email confirmation from getting through to you. Please check your Junk Mail folder and/or turn off your Spam Filter to allow e-mail from shop@firstarsports.com.

We will never share your email address with an unrelated 3rd party except as necessary to fulfill transactions that you initiate. See our privacy policy.

Order Processing time

It may take one or two business days to process an order before it ships, provided that the merchandise is in stock and that we are able to complete the address verification and payment process. The estimated time of arrival is determined by the chosen method of shipping and the carrier's local delivery schedule.

Drop Shipping

For certain products FIRSTAR will arrange for the item to be shipped directly from our source in order to help you avoid a longer wait time.

Gift Cards

Gift Cards make the perfect gift for any occasion and they're ideal for that 'Hard to Shop For' person. FIRSTAR Gift Cards can be used on any item you find on firstarsports.com Gift Cards are available in denominations of $25, $50, $100. 

Gift Cards are not valid at any other retail locations and are valid only for the website.

How to Return an Item

If you are not satisfied with your product you can return it for a refund or size exchange. We will refund/exchange any unwashed, unworn merchandise with tags in original packaging and a copy of your receipt. Items must be returned within 30 days. Original shipping charges can not be refunded. One time exchanges on the same order are risk free, subsequent exchanges on the same order will incur shipping fees.

Exclusions from Risk Free Returns

  • Underwear and Jocks can not be returned.
  • Purchases that receive a 25% or greater discount do not qualify for Risk Free Returns.
  • Clearance Sale items are discounted for FINAL SALE and do not qualify for Risk Free Returns.

Please contact us at 1.888.544.8766 or email shop@firstarsports.com for a return authorization number (RA #).

Please address all merchandise returns to:

FIRSTAR Returns Dept.
RA Number: ####### (fill in your RA Number)
2755 Dos Aarons Way #A  Vista, Ca 92801

Promotional Discount Codes

FIRSTAR promotional codes provide our shoppers with a specified discount on select items. The discount amount can be calculated in various ways as determined by the type of promotion. Usually there is a dollar value or percent value discount on the FIRSTAR selling price. Promotion codes are entered prior to checkout, and are either applied to the item while in the shopping bag or at the conclusion of the checkout process.

Some offers have an expiration while others are available for a limited time; offers are subject to change or end at any time. Promotional codes cannot be combined with other offers (including, but not limited to gift with purchase) and only one promotional code may be used on each order. Offers cannot be applied to orders already placed with FIRSTAR, and cannot be redeemed for cash. If merchandise is returned, any allotted discounts will be first deducted from the value of the returned item prior to any refund or credit. FIRSTAR may choose to modify any promotion or discount without prior notice. Some items are not eligible for discounts or coupons, these will be clearly identified: 'This item is not eligible for discounts or coupons due to pricing restrictions'. Promotional codes offered for FIRSTARsports.com are not valid at our dealer’s stores.